Get things done by phone in Japan—even if you don’t speak Japanese

Yes. Every task gets a call from a real person in Japanese. We finish it and report back in writing within 24 hours of payment. If your requested outcome is not achieved, there is no service fee and any upfront payment is refunded in full.

We can request restaurant reservations, confirm hotel arrangements, ask about lost property, arrange redelivery and make appointment enquiries. The recipient’s availability and policies determine what can be done. Use an official online booking or multilingual support service first when it can resolve your request.

Standard restaurant bookings start at US$5 per task; hotel calls start at US$10. Other tasks, large groups and optional add-ons have different prices; check the selected service before paying. These task fees are separate from the prepaid credits used for live translated calls. Restaurant deposits, shipping and other third-party charges are separate.

Provide the business or office name, its Japanese phone number, what you want us to achieve, and the details it will need to identify your request. For a booking, include your name, date, time, party size and acceptable alternatives. Include a contact email for the result and explain any deadline or special request.

Yes, for delegated tasks. Leaving our Japanese service number costs an extra US$5. Callback handling costs another US$5 and includes up to 3 callback rounds: receiving follow-up calls, relaying messages and calling back to follow up. Both options together cost US$10 extra, with coverage for your task for up to 60 days. This is not a personal SIM or an SMS verification service.

Standard tasks are completed within 24 hours of payment. Web checkout offers 10-hour Priority for an extra US$5 or 5-hour Express for an extra US$15; in the app they cost 500 or 1,500 extra credits. If the business is closed, we call when it next opens. If you need to talk to them right now, call them yourself with live translation while they are open.

For delegated tasks, we send a written result after human confirmation. A booking result states whether the reservation was secured and reports the confirmed details and any conditions provided by the venue. A connected call alone is not confirmation. For live translated calls, confirm the agreed details with the recipient before hanging up and review the bilingual transcript in the app.

No. A connected call or a written report alone does not count as success. Paid web tasks receive a full refund; app tasks have their deducted credits returned. Venue deposits, cancellation charges, and other third-party fees remain subject to the recipient's terms. Search: US$150 upfront. If we cannot find your item, we refund US$120 and retain the US$30 search fee.

Yes. When they answer, they first hear a short Japanese line saying the call is through a translation app, then your words in Japanese. A few places decline these calls — for those, ask a real person to call.

Yes. Wi-Fi or mobile data is enough, even a data-only eSIM. The business sees a Japanese 050 number, never your own. The business answers on its normal phone and does not need the app.

Only once the call connects: 36 credits a minute to landlines and 050 numbers, 60 to mobiles, rounded up to the minute. You need at least 120 credits to start. No subscription, no automatic charges.

No charge if nobody answers, the line is busy, it goes to voicemail, or no translation got through. If our system drops the call, you pay half. On your first 3 paid calls, choose “No, it didn't work” or “Mostly — but with problems” in the post-call survey and the credits come back automatically.

Either. Hold the button and speak English, Mandarin or Cantonese — they hear Japanese. You hear their real voice and read their reply as subtitles in your language; to hear a spoken translation instead, change it in Translation options. Type dates and numbers for extra accuracy.

Call yourself when you want it done now and can stay on the line — you pay by the minute. Hand it to a real person when there are many details, the place won't take translated calls, or you'd rather not call: they call in Japanese and finish within 24 hours, with credits back if it isn't done.

Your call shows a shared NativeCall 050 number, so you can't pick up a callback live in the app. Settle the details during the call. If the business needs to reach you later, use the call-for-you service with the Japanese contact number and callback add-on.

Each call can run 20 minutes. Near the end you can add 10 minutes, up to twice.

Credits never expire and work for both services. Refunds of the purchase itself go through Apple or Google under their rules; when a call or task qualifies, we return the credits to your balance.

NativeCall can dial most supported Japanese landline, mobile, and 050 IP phone routes. Some special numbers or carrier routes may not connect, and emergency numbers are not supported.

Google Translate needs both people at the same phone. NativeCall sits between two phones: you call through the app, the other side hears fluent Japanese, and their reply comes back in your language.

You can speak English, Mandarin, or Cantonese. The person in Japan hears Japanese, and their Japanese reply is translated back into your selected language.

Delay varies with the network, phone route, and speech length. Our call-quality page explains the scope and limits of the published measurements.

Yes: a free demo call. In the app, you call a pretend Japanese business and hear how translation works, without using credits. Real calls use prepaid credits; check the app for the current pack price before purchase.

Both names refer to the same official NativeCall app, listed as NativeCall on the App Store and Google Play.